Privacy Policy

 

Company

Pyro.Solutions Ltd. (a private limited company registered in England with number 12819642 whose registered office is at 838 Ecclesall Road, Sheffield, England, S11 8TD).

Pyro.Solutions Ltd. has registered with the Information Commissioner's Office under the Registration Name & Number: Pyro.Solutions Ltd, ZB003213 and renews its registration annually.

This Privacy Policy (“Privacy Policy”), together with Service Agreements and any other documents referred to in this Privacy Policy, sets out the basis on which any personally identifiable information (“Personal Data”) we collect or that you provide to us or will be processed by us.

Legal Basis for Processing

We collect and use the personal data described below in order to provide you with access to our service in a reliable and secure manner. We also collect and use personal data:

  • For legitimate business needs; promoting our business; enforcing our contractual rights; improving & maintaining our service for the benefit of you and other Users; IT and network security and prevention of fraud.

  • To comply with our legal obligations.

Information We May Hold

We may collect, receive and process the following information.

Information you give us

If you decide to use our services you will be required to provide your name, email address, role and organisation for the purposes of generating user logins, contract obligations or general service enquiries. Depending on the Service obtained, different levels of additional information is required: 

  • Code - Requires user information, such as name and email. The use of service relies only on publicly available information sourced by the user. Before service commences we will issue a Service Agreement contract.

  • Nova - Requires user information, such as name and email. The use of the service relies on the provision of client data, which can include personally identifiable information. Before service commences and any data is provided we will issue a Service Agreement contract. 

Data requested will not be irrelevant or excessive for the provision of service. No copies of data will be made or repurposed. Pyro.Solutions will never request or process special category data in provision of its services.

Information we use for service provision

For provision of our services, Pyro.Solutions uses publicly available information only. We utilise reputable business sources to offer data and inform analytical models such as Companies House (made available under Companies Act 2006, Small Business Enterprise & Employment Act 2015 and Open Government Licence v3.0), London Stock Exchange, New York Exchange, NASDAQ, ASX, Euronext Paris, Deutsche Börse, The Securities and Exchange Commission, reliable business news sources; newspapers, Financial Times, The Telegraph, The Times, City AM, company website, sector, recruitment and industry reports. 

Information we may collect about you

Each time you visit our website / service we may collect information about your device and your usage of our service, for example:

  • Technical information that your browser sends whenever you visit. This log data may include your Internet Protocol (IP) address, pages visited, data & time of visit, time on page, clicks, your browser type, and cookie data. 

Information we may obtain from other sources 

As part of our Customer Relationship Management we may collect information from publicly available sources about our customers. This helps us update, expand, and analyse our market, identify new customers, and understand our user base. We also use this for the purposes of delivering relevant email content as relevant to the service you are using, such as training, as well as verifying contract information. The data we may research includes:

  • Publicly available information about you; such as job title, email address, employment-related organisational information, available via social media such as LinkedIn, or company website.

Disclosure of Your Information

We will only use information held about you for the following purposes:

  • To provide our service to you

  • To understand and improve the service 

  • To ensure that content from our service is presented in the most effective manner

  • To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management

  • To administer your account and keep track of billing and payments

  • To keep the service secure by investigating and preventing abuse and fraud

  • To carry out our obligations arising from any contracts entered into between you (or your business/employer) and us and to provide you with the information, products and services that you (or your business/employer) request

  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about

  • To notify you about changes to our service, such as product updates 

  • For internal operations, including troubleshooting, testing

  • To comply with our legal and regulatory obligations.

  • We do not sell/transfer/rent your Personal Data to any Third Party, outside of the following scenarios: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

  • any entity to which we sell our business or assets (or a substantial part of the same).

  • any entity or regulator to which we are under a legal duty to disclose or share your Personal Data.

  • service providers that supply the hardware / network infrastructure, storage and associated services for us to provide, improve and optimise the service, like security. 

  • Personal Data provided as part of our service sub-processed by third parties will be either anonymised or encrypted using SSL technology.

Marketing Communications

Pyro.Solutions does not have a newsletter, though we send email notifications from time to time in order to update you about service updates, like new features of the product, and associated service training we may be running. You may elect to stop receiving our emails at any time by notifying us.

Security

Pyro.Solutions Ltd. will use appropriate technical and organisational security measures to try to protect your personal data from loss, misuse, alteration, or destruction. Where we have given you (or you have chosen) a password which enables you to access certain parts of the service, you are responsible for keeping this password confidential. We ask you not to share any password with anyone. Once we have received your information, we will use strict procedures and security features that prevent unauthorised access.

Please request our Security Policy for a full outline. 

Sub-Processor List

A sub-processor is a third party technology provider engaged by Pyro.Solutions Ltd to allow us to run our services. They may have or potentially will have access to or process data, which may contain Personal Data. 

  • MongoDB Atlas
    Purpose: MongoDB is a source-available cross-platform document-oriented database, classified as a NoSQL database, used to run our software. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: UK

  • DigitalOcean
    Purpose: DigitalOcean, Inc. is our server used to deploy and run our applications. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: UK

  • Capsule CRM

    Purpose: Customer contact details, customer correspondence, sales and renewals management. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United Kingdom / Data Centre: EU

  • Google Inc
    Purpose: Google provides email services used by the Processor to facilitate support and other communication with customers. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: EU

  • Tresorit
    Purpose: Secure file transfer. Organisations own suppliers can be used. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: Switzerland / Data Centre: UK

  • Auth0
    Purpose: Secure user login management system. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: EU

  • Xero
    Purpose: Financial management software. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: EU

  • PostHog
    Purpose: User experience analytics. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: EU

  • Stripe
    Purpose: For online payments only. Data is encrypted at rest and in transit.
    Privacy Policy: Link
    HQ: United States / Data Centre: US, EU

Data Retention

We retain Personal Data for as long as we provide the services to you. However, we may keep some account data after your account is closed or you cease using the service, for the purposes set out below.

After you have closed your account we may retain Personal Data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce Terms of Use, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete Personal Data within 12 months of your account being closed.

Links To Other Service Providers

Our website or services may contain links to or refer to third party websites of our partners, networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these will have their own privacy policies and we do not accept any responsibility or liability for the privacy practices or content of these websites.

Your Rights

  • Right of subject access: You have the right to make a written request for details of your personal information and to be provided with a copy of your personal data held.

  • Right to rectification: You have the right to have inaccurate information about you to be corrected or removed.

  • Right to erasure: You have the right to have certain personal information about you erased. We will comply with your request unless there is an overriding legitimate ground for retaining the information.

  • Right to restriction of processing: You have the right to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example).

  • Right to object: You have the right to object to the further processing of your personal data.

  • Right to data portability: You have the right to request that your provided personal data be transferred to you or to a third party in machine-readable format.

  • Right to withdraw consent: Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent.

Changes To This Privacy Policy

We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our website. Please check back frequently to see any updates or changes to our Privacy Policy. This Privacy Policy was last reviewed January 2023.

Contact Us

For further information, questions and requests regarding this Privacy Policy please contact: team@pyro.solutions